Refund and Returns Policy

Return and Refund Policy

ZGEN Packaging Return and Refund Policy

1. Overview At ZGEN Packaging, we are committed to providing you with high-quality MFPP hinged food takeout containers. If you are not completely satisfied with your purchase, our return and refund policy is designed to ensure a smooth and hassle-free process. Please review our policy carefully.

2. Return Eligibility

  • Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Exceptions: Customized or specially made-to-order items are not eligible for return or refund.

3. Return Process To return an item, please follow these steps:

  1. Contact Us: Email our customer service team at support@zgenpackaging.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions.
  2. Prepare the Package: Repack the items securely in their original packaging. Include the return authorization number on the outside of the package.
  3. Ship the Package: Send the return package to the address provided in the return instructions. Please use a trackable shipping method to ensure that the package is returned safely.

4. Refund Process

  • Inspection: Once we receive your return, our team will inspect the items to ensure they meet our return criteria.
  • Refund: Approved refunds will be processed within 7 business days. The refund will be issued to the original payment method. Please note that shipping charges are non-refundable.

5. Exchange Policy Currently, we do not offer exchanges. If you need a different product, please return the original item following the return process and place a new order.

6. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us immediately at support@zgenpackaging.com with your order number and a description of the issue. We will provide instructions for returning the item and arranging for a replacement or refund.

7. Contact Us For any questions or concerns regarding returns and refunds, please reach out to our customer service team:

Email: info@zgenpackaging.com

Thank you for choosing ZGEN Packaging. We appreciate your business and strive to ensure your complete satisfaction with our products.